On Saturdays, we update the 4P Bags and our online shop with what’s fresh for the week. When the Weekly Harvest Newsletter hits your inbox, it means your bags are ready to customize! Our ETA is mid-day on Saturdays, but there are occasional delays due to mother nature or technology. The arrival of the newsletter alerts you that you have between then and your order deadline (three days before your delivery day at 11:59 pm) to customize your Bags and/or add a la carte items.

There are two ways to view your upcoming deliveries:

1. From My Account > Upcoming Deliveries: hover or click on My Account and select Upcoming Deliveries from the menu. On this page, you'll see the next six weeks of delivery days and any deliveries you have scheduled or skipped, as well as the option to skip, donate, or restore upcoming orders. Click the "Customize" button to see what you have coming in any bags.
2. From the cart: click on the bag icon in the upper right corner. You'll see the next six weeks of delivery days, with a number next to each date indicating how many items are in your bag that week. Click the "Customize" button to see what you have coming in any bags.

There’s no checkout button on your shopping cart. As long as you hit the $30 order minimum, you’re good to go. 

However, there is a “Save” button you need to click to finish the customizing process for a 4P bag.

Whenever you make changes to your order (including adding or removing items or customizing a bag), you’ll get a confirmation email. When you change a recurring order, you’ll get emails for the future deliveries, as well. If you don’t want to get a confirmation email every time, you can hit “Unsubscribe” at the bottom of the email to update your email preferences for different types of emails.

The deadline to make any customizations to your 4P order is a full 48 hours before your delivery day. Please be mindful of this cut-off which gives us a chance to finalize orders with farmers and artisans! The order deadline by delivery day is as follows:

• 11:59 pm on Sunday for a Wednesday delivery
• 11:59 pm on Monday for a Thursday delivery
• 11:59 pm on Tuesday for a Friday delivery

To skip once, login to your account and click on “My Account” in the upper right hand corner and then click on “Upcoming Deliveries.” You’ll see the orders you have scheduled for the next six weeks, including the items and total cost, and you’ll also see buttons that allow you to skip or donate each individual order.

If you choose to skip, you won’t be charged for your order that week. If you choose to donate, you will be charged, and your order will be packed up and delivered to one of our food assistance partners, like the Fauquier Community Food Bank.

You can skip for a longer period of time by turning on a Vacation Hold. Under “My Account” click on “Delivery Hold” and enter your vacation dates - we will skip all deliveries scheduled that fall between the date you entered to leave and the date you entered to return. 

If you need any assistance skipping a delivery, please reach out to us and we'll be happy to help.

Select dairy and protein items can be purchased a la carte, including eggs and butter. Take a look through the Dairy & Eggs and Protein sections of the shop to see what is available to add to your cart. 

All orders must meet the $30 minimum to be delivered.

From the shop, click on “What’s Inside” on any bag image to see what’s available for a given week (if there are multiple weeks available, you can switch between them in the dropdown list at the top). Any items highlighted in pale yellow are what’s coming in the standard bag that week.

Once you’ve added a bag to your cart, click “Customize” to go to the Customize page (you can also navigate there from the “Upcoming Deliveries” page under “My Account.”) Bags will be pre-packed with the 4P Picks for the Week, which will show up in yellow with a green checkmark at the top of the product list. Products you remove will uncheck and change from yellow to white, and products you add will check and change from white to yellow. You can see a summary of your bag in the list in the “What’s Inside” section on the right in desktop view or at the top in mobile view.

Sure is! On the Customize page, click on the product categories under “Customize Bag Contents” to jump to that type of product (i.e. “Fruits” in the produce bag or “Beef” in the protein bag).

Most pantry items have changed from bag items to a la carte items, meaning you can add them on to any order, no saving up points required. Click “Pantry” in the navigation bar at the top of the shop to see the full selection.

If you don’t need as many produce items as come in a produce bag in addition to your pantry items, we’ve got you covered! Build a fully a la carte order by selecting exactly the individual items that you want from each category--anything that can be added to your cart from the shop is available a la carte. As long as you hit the $30 minimum order, you’re good to go, no Produce, Protein, or Dairy Bag required.

All of our deliveries are contactless, and you should receive an automatic email or text notification when a driver drops off your bags.

In general, if you signed up for direct home delivery, we usually deliver the bags right to your doorstep, or wherever you indicated in your delivery instructions (if we don’t deliver to the right place, please get in touch to let us know!).

For commercial buildings or apartment complexes, we deliver the bags per the building’s protocols and your directions.

In an effort to maximize delivery efficiency and minimize contact during the busiest hours of the day, your delivery may arrive as early as 7:00AM and as late as 8:00PM. 

Please note that delivery takes time and energy and an amazing delivery team. There is a fee of $9.95 for orders under $85 and $6.95 for orders over $85. Since we are awesome humans (and not drones) delivering your food with care, hopefully you’ll agree that it’s totally worth it.

Delivery is free at community pick-up sites, where anyone can pick up their bags within a certain pick-up time frame to save C02 and save a few bucks.

We've teamed up with select community centers and local businesses to be pickup points for 4P deliveries. Having your bags dropped off to a pick-up site helps us curb CO2 and helps you save money, as we'll waive the delivery fee on all orders!

New customers can choose a Community Pickup Site as your delivery location while registering, and anyone can change their delivery location to a 4P Community Pick-up Site (or vis versa) from your 4P Foods account. To see if there are any sites near you, simply log in to your account, click "Account Info," and navigate to the dropdown below “Do you want Pickup or Delivery?’ for a list of participating locations. Just note that you'll need to be able to pickup your bags during their business hours. Don't see a pick-up site near you? Contact us if you know of a place near you that's a good fit!

You should have been notified of your delivery day during the signup process, but if you’re unsure, you can login into your account, click on “My Account” in the upper right hand corner, then click on “Upcoming Deliveries” to see all of your upcoming delivery dates. Any general news or changes in deliveries will be communicated to you directly and/or will be included in the weekly newsletter.

If you’re still unsure, reach out and we'll be happy to assist you!

You will receive an email or text notification when a driver drops off your bags. We deliver our food in insulated packaging to keep everything cold. We'd recommend picking up and unpacking your bags as soon as you can, but as long as you can do so within a few hours (or longer in cooler weather), you should be fine. We take all the packaging back to sanitize and reuse, so please set out your empties on delivery day for our driver to swap out.

If you receive any disappointing items, or if anything is missing, please let us know! We’ll gladly try to correct whatever happened, whether through a credit or an extra item in your next delivery.

We do our best to closely manage inventory so that we have enough for all orders but not so much that anything goes to waste. If we ever run out of an item or it becomes unavailable after you have placed your order, we'll do our best to notify you in advance so you can let us know what you’d like instead. If we're unable get in touch in time, we’ll issue you a credit for the missing item (or send you a substitute item in select circumstances, i.e. pack gala apples as a substitute for stayman apples, if out of stock).