Careers at 4P

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E-Commerce Manager

Warrenton, VA Job posted 11/15/2022

About 4P Foods

Our mission at 4P Foods is to connect all people and communities to regional farmers and responsibly sourced food. Our Purpose is to positively impact People, Planet, and Prosperity through a more equitable food system. Each day, our work at 4P Foods gets us closer to the kind of food system farmers thrive in, soil is regeneratively cared for, animals are treated humanely, and all communities have equitable access to healthy food. 

Since 2014, 4P Foods delivers regenerative and locally-sourced food through its online grocery store, wholesale business operations, and institutional partnerships. With a network of 600 local farmsteads, 4P Foods helps make sustainably grown and ethically raised food accessible to residences, businesses, and school systems across Virginia, Maryland, North Carolina, and Washington, D.C. Each month, 4P Foods delivers nearly 7,500 lbs of food to underserved communities through six community partners.

Position Summary

As the eCommerce Manager, you will be responsible for improving the overall eCommerce experience for 4P Foods including, but not limited to, increasing revenue across all product lines, developing and introducing processes, tracking revenue and sales, and monitoring digital activities contributing to online sales.  You'll lead development of new experiences to help transform our work in establishing a new and improved food system as well as provide input on the shape of our digital future. You will work with our buyers to define product strategy, develop, launch, and enhance products and services that drive our business forward. This role will work closely with operations, procurement, and customer service while serving as an intergral part of the B2C marketing operations.  You will be expected to develop systems and processes to help streamline product expectations, descriptions, and requirements and identity opportunities for revenue generating activities. You'll also be responsible for identifying and tracking KPIs. The ideal candidate is a highly organized individual with a passion for food and experience in retail, with an understanding of consumer behavior. This role is a fantastic opportunity to bring structure and increase growth within the eCommerce side of the business. The ideal candidate will understand 4P Foods core customer deeply, digital buying habits, online grocery shopping to help:

  • Translates business goals and end user needs into product strategy; 
  • Streamlining and managing product presentation;
  • Identify needs and directly manages needs with appropriate developers, buyers and marketing teams;
  • Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements; 
  • Monitors research as well as the competitive landscape to recommend the best category assortment and user interface for our customers; 
  • Ensures deliverables are prioritized to create the best outcome for our customers while driving growth for our business.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Build weekly product offerings in eCommerce database including in-season products that may be of interest to consumer, products that meet expected consumer needs and trends, and ensuring shop inventory and customer-facing information is accurate and up to date at all times;
  • Working with procurement, fulfillment, and customer service to ensure perfect orders are received by all consumers, including product availability and quality;
  • Communicate with warehouses and operations regarding inventory management, quality control, and product needs;
  • Work closley with the Buying team to ensure appropriate product mix is available to consumers at all time and work with marketing to reach consumers with your product in the best way possible;
  • Lead, define, and implement approaches to optimize customer discovery and selection of products and drive conversion;
  • Forecast product quantities  and set pricing to maximize revenue and profit;
  • Manage and monitor KPIs and website metrics weekly to ensure targets are met and business is growing;
  • Implement Strategies with the entire 4P Foods team to continually drive the business forward;
  • Work closely with marketing to maintain and improve product positioning on 4Ps online platforms
  • Work closely with customer service and operations to rectify errors and mistakes and build appropriate process to minimize errors; 
  • Help drive strategies to win customers by gathering deeper insights on the shopper, customer frame of reference, barriers/enablers along the path to purchase.

 Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Must have a Bachelor Degree in a complementary field of study and 3 to 5 years in an e-commerce retail role;
  • Have a demonstrable commitment to 4P Foods’ mission and values, passionate about building a just and equitable food system in the United States;
  • Excellent listening and problem-solving skills;
  • Strong data tracking, mapping and analyzing skills;
  • Organized, detail oriented, strong written communication skills, exceptional scheduling, communication, and interpersonal skills.
  • Proficiency with spreadsheets, databases, data analysis, and Google suite, especially Drive, Docs, Calendar, Forms, and Sheets. Experience in or ability to learn inventory management systems and our eCommerce system. Willing to seek out and self-teach technological details.
  • Ability to work both independently and in close collaboration with team members.
  • Ability to proactively anticipate and solve problems.
  • Exceptional ability to build relationships and work with a diverse group.
  • Must work independently, with minimal supervision, while meeting deadlines and other goals.
  • Must have a good sense of humor. Ideally, great with food puns.

 Physical Demands and Work Environment

  • Maintain a positive attitude and focus in a fast-paced and changing environment to meet tight deadlines.
  • Ability to sit, stand and walk for extended periods of time.
  • Flexible work schedule (which may include nights, weekends, holidays, and long hours) and regular attendance is necessary.
  • Ability to lift 30 pounds or more without assistance.
  • Position is based out of 4P Foods’ Vint Hill warehouse in Warrenton, Va. Ability to work out of Ivy warehouse in Charlottesville, Va. once a week preferred, but not required.

To apply, please send a cover letter describing your interest and qualifications, your resume (in PDF format), and where you learned of the position to: jobs@4pfoods.com. Please include your full name in the subject line as well as “E-commerce Manager.”

Volunteer with 4P Foods

Hey - thanks for your interest in supporting this work!

To operate our food hub and help feed those in need, requires many hands. If you are passionate about our mission and interested in volunteering your time, contact us about upcoming volunteer opportunities.

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