Careers at 4P

Join Our Team

 

Account Associate

Charlottesville or Warrenton, VA Job posted 07/21/2022

About Us

Our vision is to create a new food system that regenerates communities, individuals, and Mother Earth.

                                                               

MISSION             

Our mission at 4P Foods is to connect all people and communities to regional farmers and responsibly sourced food. Our Purpose is to positively impact People, Planet, and Prosperity through a more equitable food system - we stand 4ps and love.

 

Each day, our work at 4P Foods gets us closer to the kind of food system farmers thrive in, soil is regeneratively cared for, animals are treated humanely, and all communities have equitable access to healthy food.

 

We achieve this by operating a multi-location food hub, aggregating food from producers throughout the Mid-Atlantic, and delivering it to our customers through our wholesale partnerships, our online grocery store, and our food access programs in underserved communities.

 

About the role

As a 4P Foods Account Associate, you will ensure customer satisfaction and serve as a critical liaison between customer interest/demand and our procurement team that works closely with our local farmer network. To succeed, you must be committed to providing a positive customer experience through timely, personable and professional communication. Reporting directly to 4P Foods’ Account Manager, your responsibilities will range from daily customer service communication, to managing wholesale accounts, to troubleshooting and problem solving everything from new customer onboarding to continual systems improvement. The ideal candidate is extremely organized and detail-oriented, and is a natural at building relationships with a variety of individuals. Bonus points for experience in food production - the ability to talk shop about our products and farmers is a big part of this role, and the quicker you can jump into that the better.

 

This is an exciting opportunity to directly impact the company’s sales operations, and work closely with a variety of teams and team members as well as external partners and 4P Foods members.

 

Responsibilities

Including but not limited to:

  • Provide general customer support via telephone, email and (occasionally) in-person
  • Respond to customer inquiries in a timely manner
  • Grow 4P Foods’ wholesale accounts and membership through targeted communication and relationship building
  • Process customer orders from receipt through shipment and delivery, to include processing, tracking, editing, adjustments and communication
  • Process customer payments and troubleshoot payment issues
  • Collaborate with other warehouse staff to ensure consistency and quality of service
  • Provide general administrative support to warehouse staff as needed, including inventory management and related communication
  • Comply with warehouse safety procedures
  • Attend meetings and events within and outside of normal work hours as needed
  • Other duties, as assigned

 

About you

  • Minimum 2+ years relevant experience in sales or customer service
  • Prior knowledge of local food systems and sustainable agriculture (preferred)
  • Work experience on small-scale farm(s) AND/OR in food service (serving/cooking/grocery/etc.) (preferred)
  • Customer-service mindset; excellent listening and problem-solving skills
  • Exceptional communication skills - whether it’s over the phone or in an email, you get your message across and people enjoy receiving it
  • Able to effectively give, receive, and implement feedback
  • Ability to proactively anticipate and solve problems; you don’t wait for someone to tell you to fix something, you already had a plan in place before it even broke
  • Exceptional ability to build relationships and work with a variety of individuals
  • Proven ability to independently manage multiple projects and tasks at once, and effectively prioritize in a fast-paced work environment to meet tight deadlines
  • Must be comfortable with ambiguity and able to work well without close supervision
  • Flexibility and ability to adapt to new information
  • Strong organization skills with fastidious attention to detail
  • Sense of humor :-)
  • Passionate about building a just and equitable food system in the United States

To apply, please send a cover letter describing your interest and qualifications, your resume (in PDF format), and where you learned of the position to: jobs@4pfoods.com. Please include your full name in the subject line as well as “Account Associate.”

 

Volunteer with 4P Foods

Hey - thanks for your interest in supporting this work!

To operate our food hub and help feed those in need, requires many hands. If you are passionate about our mission and interested in volunteering your time, contact us about upcoming volunteer opportunities.

Contact Us